Click & Collect
Collection days are Monday - Friday 12pm - 4.30pm. We are not open over the weekend. All orders placed after 3.30pm on Friday to Sunday will be available to collect on the Monday after 12pm. Collect from Unit 16, Greenwich Centre Business Park, 53 Norman Road, London, SE10 9QF
EU Customers - Customs and Import fees
EU customers may be charged import duties, taxes and administration fees by the shipping agent and/or customs service in their own country. These fees are charged independently from Shiva, and are not included in our shipping and handling fees. These are the responsibility of the customer, and you will be contacted directly by customs or the local shipping agent to arrange payment before delivery of your order. If you refuse delivery, import fees will be deducted from any refund processed when the item is returned to Shiva.
- Orders are processed and dispatched only on postal working days (Monday to Friday except bank holidays).
- DPD orders must be made before 3:30pm to be dispatched that day.
- Royal Mail orders must be made before 3:30pm to be dispatched that day.
- Orders placed on weekends and bank holidays will be processed and dispatched the next postal working day.
- Next day delivery means next postal working day.
- Saturday delivery can only be guaranteed with DPD Saturday service.
- Royal Mail sometimes deliver on Saturdays but this cannot be guaranteed.
- Please note that there must be someone at the delivery address to sign for the package.
- All orders must be delivered to or signed for by a person over 18 years of age.
UK - Royal Mail
Free Shipping
- 48 Tracked Delivery - Royal Mail
- Reliable, standard service. 2 - 3 working day delivery. Available for orders from £39.99 - £199.99 and up to 15kg.
- No signature required. (Will be posted through the letter box if the item is small enough)
- In the event that the item is too large to be posted and there is no one to receive the item, a card will be left and collection/re-delivery can be arranged.
- Tracking available at the Royal Mail website: www.royalmail.com
| Maximum Weight | Price |
|---|
| 15000g |
FREE |
Royal Mail 24 Tracked
- Reliable, Tracked service. 1 - 2 working day delivery (most arrive next day). Available for orders up to £149.99 and up to 15kg.
- No signature required. (Will be posted through the letter box if the item is small enough)
- In the event that the item is too large to be posted and there is no one to receive the item, a card will be left and collection/re-delivery can be arranged.
- Tracking available at the Royal Mail website: www.royalmail.com
| Order Value | Maximum Weight | Price |
|---|
| £0.00 - £149.99 | 15000g | £4.99 |
Royal Mail 48 Tracked
- Reliable, Tracked service. 2 - 3 working day delivery. Available for orders up to £149.99 and up to 15kg (Free for orders between £39.99 and £149.99)
- No signature required. (Will be posted through the letter box if the item is small enough)
- In the event that the item is too large to be posted and there is no one to receive the item, a card will be left and collection/re-delivery can be arranged.
- Tracking available at the Royal Mail website: www.royalmail.com
| Order Value | Maximum Weight | Price |
|---|
| £0.00 - £39.99 | 15000g | £3.75 |
| £39.99 - £199.99 | 15000g | FREE |
Royal Mail Standard
- Reliable, standard service. Available for orders up to £20 and up to 1750g.
- No signature required. (Will be posted through the letter box if the item is small enough)
- In the event that the item is too large to be posted and there is no one to receive the item, a card will be left and collection/re-delivery can be arranged.
| Order Value | Maximum Weight | Price |
|---|
| £0.00 - £20.00 | 100g | £1.75 |
| £0.00 - £20.00 | 250g | £1.99 |
| £0.00 - £20.00 | 500g | £2.99 |
| £0.00 - £20.00 | 1750g | £3.75 |
Special Delivery - Next Day
- Special Delivery is a guaranteed Next Day service for Mon to Friday. Royal Mail may deliver on Saturdays however they do not guarantee this service. It covers compensation for loss and full online tracking is available through the Royal Mail website: www.royalmail.com
- Parcels must be signed for on arrival.
| Maximum Weight | Price |
|---|
| 100g | £7.50 |
| 1000g | £8.99 |
| 2000g | £11.75 |
Special Delivery - Saturday
- Special Delivery is a guaranteed Saturday service. It covers compensation for loss and full online tracking is available through the Royal Mail website: www.royalmail.com
- Parcels must be signed for on arrival.
| Maximum Weight | Price |
|---|
| 100g | £6.99 |
| 500g | £7.50 |
| 1000g | £8.50 |
| 2000g | £10.99 |
| 10000g | £15.00 |
Special Delivery by 9am Next day
- Special Delivery is a guaranteed Next Day service for Mon to Friday.Royal mail may deliver on Saturdays however they do not guarantee this service. It covers compensation for loss and full online tracking is available through the Royal Mail website: www.royalmail.com
- Parcels must be signed for on arrival.
| Maximum Weight | Price |
|---|
| 100g | £18.99 |
| 500g | £20.99 |
| 1000g | £22.99 |
| 2000g | £25.99 |
Compensation is available from the Royal Mail for up to £1000 for this shipping option
UK - DPD
- Our UK Courier service is the most cost effective shipping option for heavier orders and is available as a 1-2 day service, next working day before noon, or Saturday option.
- Online tracking here
- These are swift shipping services, however, as mentioned above, you must order by 3:30pm to allow us to process it the same day.
- DPD packages require the customer to sign for it upon arrival. Delivery will be attempted ONCE. In the event of absence, a card will be posted through the door with instructions.
- If a package is not delivered or collected, it will be sent back to us. DPD charges us for undelivered packages to be returned back to our address. This charge is normally around £5 and must be passed on to you the customer.
UK
| Zone | Price |
|---|
| UK Mainland DPD Next Day | £7.99 |
| UK Mainland DPD Next Day By 12 | £12.99 |
| UK Mainland DPD Saturday | £18.99 |
| Channel Isles DPD 2 Day | £21.99 |
| Isle Of Man DPD 2 Day | £18.99 |
| Isle Of Wight DPD 2 Day | £14.99 |
| Northern Ireland DPD 2 Day | £19.99 |
| Republic of Ireland DPD 2 Day | £26.99 |
| Scilly Isles DPD 2 Day | £22.00 |
| Scottish Highlands DPD 2 Day | £14.99 |
| Scottish Islands DPD 2 Day | £19.99 |
Worldwide
Import Law
- Please note that if you are ordering from outside the UK, you are responsible for finding out the Laws of importing our goods in your country. If you do not receive your goods due to confiscation, Shiva cannot be liable for failure to deliver or for refunding.
- Delivery times are subject to customs inspection. There may also be duty and taxes payable, which may extend the delivery process. These are payable by the customer and not by Shiva.
International Signed For (Royal Mail)
- Packages sent with the Royal Mail International Signed For service usually take about a week to deliver. There is no guaranteed delivery date.
- Your package can be tracked by Royal Mail up until its departure from the UK. After that point, the package is in the hands of the next country's postal chain which may or may not use a tracking system.
- All mail is signed for at the destination address but please note that we cannot provide a copy of the signature or say who signed for the item.
- Royal Mail does not consider a package to be lost until 25 days after the dispatched date. We cannot replace your order until after this time.
- Maximum Weight = 2kg
- To all Overseas Destinations:
| Maximum Weight | Price |
|---|
| 100g | £8.99 |
| 500g | £10.99 |
| 1000g | £11.99 |
| 1500g | £13.99 |
| 2000g | £15.99 |
DPD International Courier
- The International Express Courier service offers fast, direct and reliable delivery straight to your door. Your package will be tracked and full compensation is available for loss or damage. The package must be signed for on delivery.
- International orders take a minimum of 24 hours for security checks and clearance due to time differences. Please be aware orders placed on a Thursday and Friday may also be effected due to the weekend when we are closed. Once orders have been cleared and dispatched you will receive a dispatch email with a tracking number.
- IMPORTANT: Please make sure that someone is at the delivery address to sign for the package. Several delivery attempts will be made, however Shiva cannot be responsible for costs incurred in either holding the package or for its return.
All Countries
| Countries | First 0.5kg | Additional 0.5kg |
|---|
| Austria | £29.05 | £0.00 |
| Belgium | £25.75 | £0.00 |
| Bulgaria | £50.53 | £0.00 |
| Croatia | £38.98 | £0.00 |
| Czech Republic | £30.70 | £0.00 |
| Denmark | £29.05 | £0.00 |
| Estonia | £38.98 | £0.00 |
| Finland | £38.98 | £0.00 |
| France | £25.75 | £0.00 |
| Germany | £25.75 | £0.00 |
| Greece | £50.53 | £0.00 |
| Hungary | £38.98 | £0.00 |
| Iceland | £61.69 | £0.00 |
| Italy | £30.70 | £0.00 |
| Latvia | £50.53 | £0.00 |
| Lithuania | £50.53 | £0.00 |
| Luxembourg | £25.75 | £0.00 |
| Netherlands | £25.75 | £0.00 |
| Poland | £38.98 | £0.00 |
| Portugal | £38.98 | £0.00 |
| Romania | £50.53 | £0.00 |
| Russian Federation | £93.69 | £0.00 |
| Serbia | £41.44 | £0.00 |
| Slovakia (Slovak Republic) | £30.70 | £0.00 |
| Slovenia | £38.98 | £0.00 |
| Spain | £30.70 | £0.00 |
| Sweden | £38.98 | £0.00 |
| Switzerland | £49.30 | £0.00 |
